These helplines assist people dealing with domestic abuse, mental health and more

These helplines assist people dealing with domestic abuse, mental health and more

The Covid lockdown has seen a rise in gender-based violence. Here's where you can seek help.
Updated 04 May, 2020

Gender-based violence has surged since the lockdown.

Reports also suggest that people are facing heightened anxieties due to the pandemic. Additionally, there are concerns that medical staff (largely women) are subject to sexual harassment at health institutions.

If you are a victim of abuse or know someone who may be, call the following organisations; they serve to protect and safeguard the rights of the marginalised and oppressed.

Domestic Violence & Child Abuse


Helpline: 0300-5251717
Operating hours: Monday - Friday, 9am-5pm

Bedari is an NGO which works to protect women and children. The organisation also provides legal aid, counseling and referral to relevant institutions like shelter homes.

Ministry of Human Rights (MoHR)

Helpline: 1099, 03339085709 (WhatsApp)
Operating hours: All week, 10am - 10pm

MoHR's toll-free helpline deals with individuals facing any form of human rights violations. The service also provides free legal aid.

PSCW Women’s Protection Helpline

Helpline: 1043
Operating hours: 24/7 (services only for Punjab)

The Punjab Women’s toll-free Helpline is available 24/7. Managed and supervised by PCSW, the helpline team comprises of all-women call agents, three legal advisors, phycho social counselor, supervisors and management staff to address inquiries and complaints and provide psycho-social counseling on a range of gender-specific issues.

Dastak Foundation

Helpline: 0333-4161610
Operating Hours: Monday - Saturday, 9am - 5pm

Dastak is centered around providing relief to individuals facing domestic and gender-based violence, it serves to protect women and children by giving them shelter and legal aid.

Mental health


Helpline: 0304-111-1741
Operating hours: All week, 10am - 8pm

Rozan Helpline is a free-of-cost telephonic service which connects you with trained psychologists. In partnership with United Nations Population Fund (UNFPA), Rozan also provides psycho-social services to women and girls who may be facing violence in the wake of the lockdown.

Interactive Research & Development (IRD)

Helpline: 0213-7133332
Available: Monday - Saturday, 9am - 5pm

IRD directs its efforts towards healthcare for all. Its program Pursakoon Zindagi aims to provide access to mental health services to the less privileged. The helpline offers free counselling and sessions for individuals suffering with mental health concerns.

Aman TeleHealth

Helplines: 9123 (mobile) 111-11-9123 (landline)
Operating hours: Monday - Friday, 2pm - 6pm.

Aman TeleHealth has partnered with the Pakistan Society for Excellence in Psychology to provide emotional support to individuals, families and healthcare professionals impacted by COVID-19. It also connects individuals to other health professionals for guidance and information related to general health issues.

Cyber Harassment

Digital Rights Foundation

Helpline: 0800-39393
Available: Monday - Friday, 9am - 5pm

The Digital Rights Foundation aims to provide a safe and secure online environment for all. As the lockdown increases our frequent use of the digital space it also prompts a higher risk for individuals to fall for online fraud and abuse.

DRF assists in reporting all forms of online harassment. Check its social media pages for updated information on how to safely navigate your way online.

The writer reached out to a number of helplines, of those the ones listed above are operational. If you know of other functional helplines providing services to individuals facing gender-based violence please share them in the comments below and we will update our list.


Amrit Apr 22, 2020 10:48am
Wish we have same steps in India too
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Mehreen Apr 22, 2020 02:01pm
Sindh Legal Advisory Call Centre 0800 70806 for people all over Pakistan providing them free legal advice and referrals to legal aid, mental health and for domestic violence. Operating between Monday to Saturday 9-5 pm.
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Javed Apr 22, 2020 03:01pm
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Laila Apr 22, 2020 03:02pm
I hope this information will be made available in Urdu as well, and promoted extensively on social media with hashtags, be used as a constant disclaimer during related drama serials being shown on tv and featured as commercials. Just so it reaches out to the majority. Not just the English speakers.
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Rozan Counseling Helpline Apr 22, 2020 03:19pm
RCHL new number for COVID19 and GBV is 0304-111-1741
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Farrah Apr 23, 2020 05:30am
Thank you for establishing these Helplines and publicizing too.
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Sarwar Apr 23, 2020 05:36am
@Laila I would like to second her. In addition, this information needs to be disseminated in other local languages.
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illawarrior Apr 23, 2020 07:09am
Are there REAL services to back up these initial points of contact? Shelters? Accommodation? Counselling? Medical services? Financial support?
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