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Bonanza Satrangi commends employee’s ‘professional conduct’ after assault at Islamabad store

Bonanza Satrangi commends employee’s ‘professional conduct’ after assault at Islamabad store

No FIR has been registered so far after a customer attacked a store employee in Centaurus Mall.
04 Jul, 2025

A disturbing video showing a woman physically assaulting a male staff member at Bonanza Satrangi’s outlet in Centaurus Mall, Islamabad, has surfaced on social media, prompting outrage. In a statement issued on Friday, the brand has lauded its employees’ “professional” handling of the situation.

The footage shared online on Thursday shows the store in disarray — clothes pulled off racks, racks overturned — as a woman slaps, kicks, and yells at a visibly distressed employee. The staffer does not retaliate and remains calm throughout the incident. Several bystanders appear in the frame but do not attempt to intervene.

No context behind the altercation was provided in the video, nor has Bonanza Satrangi elaborated on what led to the confrontation. However, in an official statement shared on their Facebook page, the brand condemned the behaviour of the customer and commended its retail staff for their conduct under pressure.

“We commend our entire outlet team for handling the situation with remarkable composure and professionalism,” the statement read. “They managed the incident with great restraint and tact, prioritised de-escalation and resolution, and upheld our brand values of dignity, service, and mutual respect.”

The brand added that such behaviour must be “firmly discouraged” and called for more kindness and courtesy in customer interactions. It also reiterated its commitment to maintaining a safe and respectful atmosphere in its stores for both employees and shoppers.

The incident has not been formally reported to the Margalla Police Station in Islamabad, and no FIR has been registered at the time of publishing.

The video has sparked conversations online about power dynamics and customer entitlement, especially in service settings. While Bonanza Satrangi has acknowledged the event, many are questioning the lack of any accountability for the woman involved as well as the lack of action taken by bystanders.

“Is this a new trend? You see someone doing something wrong and instead of stopping them you stand there and record them?” one Instagram user asked.

Another commented, “I’ve personally witnessed it so many times — these so-called ‘elite’ ladies behaving disgracefully with employees at shopping malls. Their mindset? That being rude somehow makes them look cooler or more high-class. It’s honestly pathetic.”

“Whatever the reasons behind this, such violent behaviour isn’t acceptable,” one person added. “No one with power and money should ever be allowed to treat others in such a shameful way. Pathetic. Low-class morals.”

Many people are asking in the comment section of Bonanza Satrangi’s statement on Facebook what measures the brand has taken to ensure the safety of its employees.

“What measures have been taken by your brand to ensure the safety of your employees? And how do you provide justice to that affected boy?” a user asked. “No, the lady must have been stopped by staff members professionally,” another commented.

“Bonanza Satrangi, I came across your post earlier where you expressed solidarity in this matter. While words of support are appreciated, they alone cannot undo the humiliation this young man endured. I urge you not to stop at statements — take meaningful action. Acknowledge his professionalism publicly, reward his integrity with a well-deserved promotion, bonus, or recognition. He stood firm to uphold the reputation of your organisation — he deserves more than just words,” a user stressed.

As discussions continue, the incident highlights the need to provide retail workers with a safer working environment and to ensure customers are held accountable for their actions.

Comments

Ahmed Jul 04, 2025 05:20pm
If she attacked first then the guy should've fought back. This incident shows how a class of people in this case the employee have been subjugated so much that they can't even fight for their rights or so the right thing. It's utter subjugation. The similar thing happened in Noor Mukadams case. When Zahir pulled her inside the house but his guards didn't do anything even though they should've stopped him. It's because they couldn't do anything. Because theyve been subjugated beyond slavery.
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Taj Ahmad Jul 04, 2025 05:21pm
It’s very sad and frustrating, what had happened in this store, please be respectful with store staff and customer at the same time. Remember best customer service always paid off.
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MS Jul 04, 2025 05:24pm
These brands are exploiting masses. Should be punished
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Zak Jul 04, 2025 05:56pm
Mentally bankruptcy of our upstarts. Illiterate mindset displaying power. Psychopath needs counseling.
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Abdul Basit Jul 04, 2025 06:19pm
Such abusers have no age, gender or religion. They have a false sense of superiority that shows their ignorance to humane attitudes. Only rule of law and certainty of punishment is the solution.
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Tahir Raouf Jul 04, 2025 06:27pm
Not acceptable at all. What legal action have been taken against this ?
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Waqas Shaikh Jul 04, 2025 06:39pm
Being an elite doesn’t give her the right to humiliate, physically abusive, and be disrespectful to the employees of the retail outlet. It is the responsibility of the store to protect their employees from such customers. They should file a formal FIR against the woman who has caused this incident. She should be punished in accordance with the applicable law so that no elite customer can dare to exhibit such rude behavior.
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FEROZE KHAN Jul 04, 2025 06:45pm
She probably belongs to the, “you know who I am ?” Class. She should should be punished even if she be whoever she thinks she is. The employee should file a molestation and defamation case. Would some big name attorney offer to take his case pro bono?
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Zia Ullah Khan Jul 04, 2025 06:49pm
And what about exposing the woman by registering an assault case by the retail chain against her so the whole Islamabad learns her behaviour. And this is the best deterrent against such future behaviour.
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Ronny Jul 04, 2025 06:58pm
Talk to lady n ask her but she is elite class and no one will ask her
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JAMIL SOOMRO Jul 04, 2025 07:03pm
Women who behave like this in public are usually abused both verbally and physically by their husbands at home. So, when they come out they pick on others. Nothing new.?
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Malik Khalfan Jul 04, 2025 07:24pm
I agree 100% with Sadia! Bonanza must not just make statements! The insulted and physically harmed employee must be rewarded reasonably and the woman customer be banned from shopping at Bonanza stores. In fact, she should also be banned from shopping at Centirus mall
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Javed Waheed Barki Jul 04, 2025 07:55pm
I was witness to a lady's deplorable behaviour at a KnN outlet some years back.What had ignited her was a blood filled chicken wing(it appeared normal to us!)As she pitched out items from the freezers there,she screamed something about being well connected to a government consultant.We were all so shell-shocked.She was clearly not all there!
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Ehsan Jul 04, 2025 08:12pm
It’s easy to say that you command somebody for being humiliated, it is completely different story when it is you always being humiliated
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Mahmood Jul 04, 2025 08:17pm
Here's a prime example of Female Aggression. Let no one try to convince you that women do not have an aggressive or violent bone in them. She should be fined, made to be restitution to the person she assaulted, serve some time in jail to think hard and come out hopefully, sober and calmer.
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Tariq Jul 04, 2025 08:17pm
Any where in the world that lady would have been charged with assault for creating unrest. This is not restrain, its failure of brand to protect its employee and compromising their safety.
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Mahmood Jul 04, 2025 08:20pm
And all those who only looked on and enjoyed the mele and made video, shame on you cowards and fun-seekers, who probably live very boring and pathetic lives.
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Imran Jul 04, 2025 10:24pm
I firmly believe staff had been trained on customer services... Usually customers don't visit any outlet or store to create a situation
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Dr. Salaria, Aamir Ahmad Jul 05, 2025 05:18am
Are we still living in the dark ages?
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Salim Jul 05, 2025 08:45am
Thanks for highlighting this ugly incident. An FIR should be lodged by Bonanza. Alternately, our law enforcement agencies such as honourable courts or the Police may take action. The lady should be handed exemplary punishment. The poor boy should be compensated keeping in view his brave composure.
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Reality Jul 05, 2025 11:59am
That un human has crossed all limits ..what action was taken against her any news? All the sympathy n honeyed words are of no use for that gentleman who suffered the mental n physical torture. Even if he was at fault this was not the way to deal with it.
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GR Afridi Jul 05, 2025 05:42pm
I respectfully urge the relevant police authorities to take immediate and appropriate legal action against the said abuse woman to ensure justice for the affected employee and to set a precedent against such abusive behavior in the future.
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Laila Jul 06, 2025 07:41am
To the guy recording the video: Instead of sharing how about maning up and restraininh the woman? What do afraid? Ye sharing karne se halaat to tabdeel nahi honge albata us ka haath rokna se zarur hosaktay hain. So many comments sharing how they have witnessed such incidents many times. So many people in the shop. But nobody intervened, stopped or restrained her. Coward nation. Intervene, dammit! Jahan kuch karna hota ha, wahan dum doba kar tamasha dekhtay hain.
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