7 rules Pakistani restaurants ought to know
If you were on social media last weekend, you'd know that new Karachi-based eatery Easy kicked up a storm on Facebook after publicly shaming an unnamed customer for leaving a 10-rupee tip.
Was it excessive on the restaurant's part? Yes. Has Easy responded to the criticism yet? No. So how should restaurants represent themselves in such situations? We'll get to that in just a moment.
Given that Karachi's food scene has expanded significantly in the past few years, customers want more than just a fancy place to visit and good food to eat. They want great customer service, and so more often than not it is the staff that carries the burden of the restaurant's reputation - which, truth be told, makes up a great deal of the dining experience.
Also read: 8 essential rules for eating out, according to Pakistani restaurant owners
Yes, customers are not always easy to deal with. Let's just throw the popular catchphrase "the customer is always right" out the window, it's archaic and self-destructive for restaurants, and the service industry is brutal, but there are ways for restaurants to navigate the blows and punches without throwing shade or remaining quiet when unpleasant situations arise.
Here's how restaurants can provide a safe and respectful environment for customers.
What's the deal with tipping?
Coming back to Easy, the popular eatery shamed a customer on their Instagram story for eating a 4k meal while tipping Rs10. They wrote: 'Some really big tippers dropped by at Easy last night.'