Images

29 Aug, 2019

Debates on now-popular Facebook food groups often have us wondering: does a general consensus on restaurant etiquette exist in Pakistan?

After all, anyone who eats out frequently can tell you they've seen everything from belligerent customers (and servers!) to domestic staff being treated as second-class citizens by their employers.

Images spoke to well-known restaurateurs and cafe owners to find out what the last word is on how to put your best foot forward when you go to an eatery.

1) How much should you tip?

It seems like tipping 10% of the bill isn't the universally accepted amount.
It seems like tipping 10% of the bill isn't the universally accepted amount.

While all restaurateurs agree that a minimum tip amounting to 10% of your total bill is necessary, some would appreciate if their customers were more generous than that.

While observing that "tipping is something that is not seen in Pakistan", Ayaz Khan (Okra) suggests that customers should tip at least give 14 to 16% of their bill.

Nilofer Saeed (Neco's) says that she'd like to see customers who spend over an hour at her cafe give at least 20% of their bill as tip.

Sikander Rizvi (Xander's) reasons that tips are important because "it's usually half, if not the majority, of servers' income."

"[Servers] work extremely hard and long hours to serve the customer," he says. "Many have long commutes back home before they need to repeat the entire process. In Pakistan, many of the staff are the sole earners for their family."

Read more: This photo of waiters holding up umbrellas has sparked a debate on food groups

2) What's the deal with bringing children to restaurants?

Restauranteurs Ayaz Khan, Nilofer Saeed and Sikander Rizvi agree: children are welcome, but need to be monitored by their parents
Restauranteurs Ayaz Khan, Nilofer Saeed and Sikander Rizvi agree: children are welcome, but need to be monitored by their parents

Cafes are generally children-friendly, so long as they behave!

While Lal's believes that "children should have a great experience" at their eatery, they hope parents monitor their children to ensure they aren't disturbing customers on adjacent tables. FLOC's Fouzia Siddiqui says her cafe prefers to entertain children on the weekends.

Parents also need to be mindful of the time of day.

Nilofer Saeed (Neco's) shares, "Bringing kids to a restaurant is part of our culture but when children are brought out past 10pm they get very cranky. This makes our staff very nervous and there have been incidents of other customers telling off families with noisy children. Our staff dare not request parents to control their children."

Ayaz (Okra) specifies timings for children at his restaurant thus: "Children are allowed at 7.30pm for dinner and 12.30pm for lunch and we expect them to leave in an hour and a half, by 8.30 - 9pm as they tend to disrupt the other diners."

3) What about those employed as domestic staff?

When a picture of a maid apparently being mistreated at a cafe in Karachi went viral, social media went into a frenzy. - Photo courtesy: Yusra Askari
When a picture of a maid apparently being mistreated at a cafe in Karachi went viral, social media went into a frenzy. - Photo courtesy: Yusra Askari

"Don't bring [your house help] and ask us to seat them without food at a table," asks Lal's.

Ayaz Khan (Okra) says domestic staff are welcome as long as they are treated well by the family. "Since we are a small space, customers should also book a seat [on the same table] for the domestic staff and treat them properly. Since there is no play area for kids, the domestic staff have to sit at the table and be dressed appropriately."

Also read: Domestic staff at dinner — Restaurant owners in Pakistan speak up

Sohail Salahuddin of Lahore Social thinks it's important to take out your kids for a meal yourself without any domestic staff: "When children go out to restaurants and sit in public, that is when they learn how to interact with other people, how to behave in a civilised manner and how to conduct themselves amongst others. Children gain some of the most important life lessons while sitting across a dinner table from a loved one."

4) Is it tacky to ask for a doggy bag?

Restaurant owners encourage customers to take their leftovers home to minimise wastage.
Restaurant owners encourage customers to take their leftovers home to minimise wastage.

Asking for your leftovers to be packed is totally okay.

"Considering that you paid for your food, you should be able to enjoy it wherever you want," says Sohail Salahuddin (Lahore Social).

But don't let yourself go overboard. There are instances when packing requests have been excessive, reveals Nilofer Saeed (Neco's): "It's not okay to ask for your food portions to be topped up from the kitchen when packing or ask for items from a buffet to be packed and taken home."

5) How late can you be for a reservation?

Busy restaurants like Monal in Islamabad need customers to be punctual about their reservations
Busy restaurants like Monal in Islamabad need customers to be punctual about their reservations

While some eateries like Lal's or Okra will hold your table for up to 15 minutes, others aren't so patient.

Nilofer Saeed (Neco's) believes that diners shouldn't be late more than 5 minutes for a reservation. "It inconveniences those who have reserved the same table for 50 minutes after you. Other customers waiting for their tables also create a fuss when they see empty tables."

"You should keep the restaurant informed if you're being delayed 5 or 10 or 15 minutes," adds Sohail Salhuddin (Lahore Social). "Anything other than that, you can expect your reservation to be cancelled or your table turned over to another person."

One problem Ayaz Khan (Okra) has noticed increasingly is last minute cancellations. If you wish to cancel your reservation, do it a few hours before your given time.

6) And how long can you occupy a table?

The popularity of restaurants like Kolachi means that you can't hog their tables for too long! — Photo courtesy Kolachi
The popularity of restaurants like Kolachi means that you can't hog their tables for too long! — Photo courtesy Kolachi

It's general courtesy to respect fellow patrons waiting at busy eateries.

Ayaz Khan (Okra) explains how they manage the crowd, "We have a time restriction when people call for reservations due to limited space. It is made clear on the phone that diners have two hours. Some people want to stay for a longer time so they come at 10pm/10.30pm after which less people are likely to come."

7) What's the right way to complain about food and service?

Fiery rants about bad restaurant experiences are common on Facebook, but what happens when they occur at the venue? — Screengrab from SWOT's Guide for Karachi's Restaurants, Cafes, Dhabas, Khokas and Take-outs
Fiery rants about bad restaurant experiences are common on Facebook, but what happens when they occur at the venue? — Screengrab from SWOT's Guide for Karachi's Restaurants, Cafes, Dhabas, Khokas and Take-outs

Restaurant owners and managers want to know when their kitchen has slipped up.

Ayaz Khan (Okra) says, "If the food is bad they should call the manager and complain about it. We believe in immediate damage control. For a place like Okra where we're charging so much, the service and food have to be equally good, so we are always careful and train our staff."

Explore: Food wars — Are online food forums a force for good or ripe for misuse?

But it's important to raise complaints at the right time.

"You should let managers know about that a meal is unsatisfactory before eating it. You can't finish your whole meal, then say it's bad. That doesn't help anyone," says Sohail Salahuddin (Lahore Social).

Related: Crackdown — Has the Punjab Food Authority's raid on eateries gone too far?

8) How should a customer interact with their server?

The friendly staff at Butler's Chocolate Cafe — Photo courtesy Butler's Facebook page
The friendly staff at Butler's Chocolate Cafe — Photo courtesy Butler's Facebook page

"Ask their name and address them with their name. They'll appreciate respect and you'll get better service," recommends Fouzia Siddiqui (FLOC).

Sounds like simple manners, but they're glaringly missing in diners in our part of the world, observes Sikander Rizvi (Xander's).

"They say, the way you treat a server at a restaurant speaks volume on the kind of character you have. I've seen people whistle and snap fingers to waiters and find that extremely deplorable."


This piece was originally published on 9 September, 2017.

Comments

Vishal Sep 08, 2017 03:08pm
Why tip, when the entire bill is paid in full? Hotel and Restaurants to give tip to their staff from the bill.
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JA-Australia Sep 08, 2017 03:09pm
Why is Pakistan importing the horrible American custom of tipping? In Australia, there is no tipping in 99% of restaurants. The restaurant owners are expected to pay the wait staff a reasonable wage up front instead of passing the buck to customers. Even the tax is included in the price shown. In Australia, the price you see on the menu is what you actually pay.
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Pakistani Sep 08, 2017 03:15pm
Just a comment on first point........ Sikander Rizvi (Xander's) reasons that tips are important because "it's usually half, if not the majority, of servers' income." "[Servers] work extremely hard and long hours to serve the customer," he says. "Many have long commutes back home before they need to repeat the entire process. In Pakistan, many of the staff are the sole earners for their family." If you and other restaurateurs are 'really' so much concerned about your servers conditions (which must be appreciated), then please pay them accordingly and do not make excessive profits for yourself only....share some of them with your staff........rather then leaving them only on the tips of your customers and lecturing customers to pay them well.
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itrat khaliq Sep 08, 2017 03:22pm
if you are so concerned about the servers then why don't you increase their salary?. Why the owners are asking the customer to take care of their staff by offering tip? Be rational.
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Adnan Sep 08, 2017 03:39pm
A 10% tip is considered quite acceptable around the world. With their exorbitant prices and margins, these cafe owners should be paying their staff at least decently, rather than shamelessly expecting customers to compensate staff for their own greed and miserliness!!!
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umair Sep 08, 2017 03:44pm
Why not pay the same tip to the waiter as the food bill? These restaurant owners operate on over 100% profit margins. "NET" profit margins! They want us to pay even the waiters' salaries now? It is possible that the owners who gave the interviews were being tongue-in-cheek
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Bitter Truth Sep 08, 2017 04:27pm
It seems there is nothing left in the world to write on!
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Arshad patel, iowa, usa Sep 08, 2017 04:34pm
@itrat khaliq It's just like as we treat our kids. We provide our kids with everyday necessities, take care of them, stand beside them in every step of of their daily challenges but still when they do something extraordinarily good we prize them with EXTRAS. Similarly the server is our dependent for the time he/she is serving us at a particular restaurant, it's our responsibility to take care of them, if we don't then we won't have loyal and hardworking people to serve us and every time we go to the restaurant we'll see a new face who doesn't know us and we have to familiarise ourselves and our MOODS to a new person. As mentioned in the article that the servers like to be addressed by their names and so do we, when we hear our names (Mr XX HAPPY) or (Mr YY SMILY) from a server, we appreciate that he has remembered us from our last visit. Lastly there are a lot of Fast Food Restaurants where we don't have to pay tips, we have an option to go there.
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Hindusthani Sep 08, 2017 04:46pm
I prefer not to give tips for the survers I only give Tips for the poor guys who clean the table after food? These people no one's take care and they are always hard workers and less paid by the restaurants owners ? ? ? Please whenever you go to restaurants see these tables cleaners life? ? ?
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Babar Sep 08, 2017 05:17pm
I don't mind leaving some tip but the welfare of those employees is a direct responsibility of the owner/management of the restaurant. They should be paying them proper wages and not to leave them on customers mercy. Thanks
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zebswati Sep 08, 2017 05:57pm
@Arshad patel, iowa, usa ,EXTRA agreed, but money yes and not always, . Tip is the discretion of the customer to give or not. Respect and courteous behavior of a customer toward the serving staff is much more needed and a must. Also the last three resultants I recently visited in Islamabad beside sales tax charged me 5% service charges on total bill I think it was for the staff.
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AYAZ Sep 08, 2017 07:05pm
The actual cost of served food as compared to charged value is maximum 15%, even then these people do not pay sufficiently to their service staff. I am surprised to read that they want customer to pay additionally as TIP to fulfill the needs of their staff.
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raza Sep 08, 2017 07:10pm
What about the tip already being deducted at many of the restaurants? They shouldn't impose such tips. The tip should be at the discretion of the guest instead of imposition by the host.
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MUHAMMADMASOOD Sep 08, 2017 07:16pm
Most of the resturants are not serving the quality and quantity of food against huge amount they bill the customer.
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Peace Sep 08, 2017 08:54pm
Well, tip @ 5-10% is a nice gesture. But what about the new trend, service charges in bill. Is it a forced type of tip. Means you pay for Food+Tax+Service charges+Tip. So you have to pay the servers pay, and again tip them. Mostly the restaurant owner pay very meager amount to their employees. There must be a minimum wage structure for them according to the food prices at that restaurant.
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shah Sep 08, 2017 09:21pm
These restaurant owners also pocket the tips you leave for server staff. Lower class people are treated shabbily everywhere in Pakistan's elitist society.
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Haider Sep 08, 2017 09:34pm
Cheap owners should pay well to the servers and should not rely on the goodness of the customers. They are already paying for the food why they should be obliged to pay extra. Second, customer should not ask the name of their waiter, rather waiter should introduce himself to the customers. It seems like the restaurant owners have no idea how to run their business.
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Ayesha! Sep 08, 2017 10:16pm
@Arshad patel, iowa, usa it is the restaurant owners responsibility to take care of their employees. All customers should treat their servers with respect but no customer should be under an imllied obligation to ti the staff.... its their employers responsibility ...
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Shoaib Sep 09, 2017 01:16am
Instead of asking customers to pay more tip, owner of the place should increase their staff salaries to an acceptable level. I have came from UK and shocked to see the price charge by Restaurant and Cafe owners, prices increased significantly but the wages remains low.
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Farhan Sep 09, 2017 01:40am
In India the current govt. is brining a law which will allow the dinner to pay for what they ate and this means they can order the quantity they wish to eat. No more standard dish quantity. This is for avoiding wastage of food.
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Farhan Sep 09, 2017 01:43am
@umair Tips erode the quality of restaurant and the standards. Favoritism is bad for business.
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Arshad patel, iowa, usa Sep 09, 2017 02:30am
@Ayesha! I understand what you mean by the employers' responsibility towards their employees but everything does not end on TIPS. Anybody wants to comment on the other issues also ? "Follow Up on Reservations", "Dining Late", "Treatment with the Accompanied Domestic Staff", Behavior of Accompanied Children", "Discussing Food or other Restaurant Related Problems" and "Inter-Action with the Junior Restaurant Staff including Servers"
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Garbage in garbage out Sep 09, 2017 05:15am
This article is yet another reflection on the pathetic state of our society particularly its rich community. We both as restaurant owner and customers do not want to give fair wages and good working conditions to our staff/maid etc and want everything for ourself. This is similar to our leadership who does not want to give anything to the country but want to get everything for themselves and their children. People who do not offer their left over food to their maid how can they offer generous tip? People who do not even pay fair wages to their staff how can you expect them to use high quality ingredients in their over priced menu? Garbage in garbage out.
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Ahsan Gul Sep 09, 2017 06:41am
Good article and mindful suggestions for both customers and restaurants owners to follow. As a client we need to render proper respect to both owner and the servers.
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umair Sep 09, 2017 07:17am
Typical Pakistani attitude of Not sharing your profit with your employees and passing every cost to the customer. Its really pathetic. The restaurant owners in Pakistan are minting money like anything yet they dont want to pay TIP or even 1% extra to their staff and wants customer to pay 20% extra on bill as TIP. i bet this is also a ploy to make more money as this extra amount in the form of TIP will also find its way to the owner's pocket rather than the poor server.
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CH. K. A. Nye Sep 09, 2017 08:10am
Every comment is about one subject: tipping. Every country has different norms. If you're happy with the service and it's not included in the bill, then by all means leave something for your server.
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Raj Sep 09, 2017 08:22am
@Vishal Quite a few restaurant's in US now customarily add an 18% gratuity/service charge.
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Raj Sep 09, 2017 08:24am
@JA-Australia The idea of tipping is to reward better service,ofcourse are not supposed to "punish" poor,shoddy or outright obnoxious service!!! Go figure.
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CH. K. A. Nye Sep 09, 2017 08:26am
@Adnan... Wow Adnan... Do I sense some anger here? "Exorbitant prices", "greed and miserliness"... I don't know of any (real money) multimillionaire restaurateurs in Pakistan. I believe that most restaurants pay their employees a fair wage as there is a fair amount of competition out there.
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Cricket-one Sep 09, 2017 09:02am
@Vishal The restaurant owners, pay less to their staff and expect it to be topped up by the customers, who are already paying a premium. So, basically, the restaurant owners, want their staff to work for them for a pittance, and get their salaries through the generosity of the customers.
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Mb Sep 09, 2017 09:27am
Completely disagree with tipping part. It's s gesture of good will. Restaurant owners need to pay their staff not treat them like beggars collecting cash to survive
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Kiran Sep 09, 2017 09:46am
Is giving tip, a necessity in Pakistan? In India it is optional!
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Saad Sep 09, 2017 12:56pm
Thou customers should tip generously, but 10% "atleast". I would disagree. I would pay what's light on my pocket. Besides it's owners responsibility to pay servers well. It's almost unfair to play 'servers back home problems' card here.
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Abaid Sep 09, 2017 01:54pm
The tip business must be strictly forbidden. Owners employ the staff with low pay because they know that stupid customers will pay tips. They employ cheeper staff on behalf of customers' pocket. It is shamful.
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kathy Sep 09, 2017 05:41pm
Customers should either not bring their domestic help in the restaurants if they cannot treat them well, in Pakistan one can witness this often. Domestic staff is not the responsibility of the restaurant owners, customers need to learn the protocols and some basic human decency. Coming on time is equally vital, these places are not public parks, you book a table, make sure you show up on time and leave after having dinner rather than hanging out till mid night, restaurant owners are running a business, these places are not grannies' backyard where you can stay till whatever time. On the matter of tips, pay your employees well a decent wage rather than passing the busk on customers. You charge highly, pay for their work, service is part of their job not an add on. Customers are paying for food/service. Generally people tip when the service is good and the food is of quality, this should be at the will of customer not mandated by petty owners who do not want to be fair to their workers.
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Khalid Sep 09, 2017 05:46pm
I am very sorry to add about tipping owner of the restaurants instead paying their servers well they expect customer to pay tip between 10 to 20%. Which I don't think a good idea . Owner s already charging to much from their customers and if they really interested of their employees they should add tip in the bill as service charges like In Japan no body give the tip . And I am sure owners of the restaurants must have visited Japan.
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Asif Khan Sep 09, 2017 07:31pm
Shame on all those who are eating by themselves and their home servant are standing and looking at them with deprived eyes. And shame on Such restaurant which have no space for the poor human and saying that they should be dress properly.
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Muhtaat Sep 09, 2017 08:30pm
Some fine dining restaurants overseas discourage tipping. Compeyent professionals are well paid. For many years it was offensive to tip Japanese wait staff. Restaurants in PK A family operating a desi Chinese restaurant in islu never accepted tips. Wife cooked, husband took orders, managed cash and adult kids served. Complaint is poor treatment of staff. (Some) guests mistreat domestics, likewise restaurateurs their staff. Gratuity should be equitably distributed from a pool. Restaurateurs should match guests' tips. Servers are key, but janitor, security guard, valet, gardener & kitchen staff all contribute to overall experience. Some eating places are factories - fast in fast out, but when you go out with family and friends it is the overall experience that mayters. Servers' inattention is highest crib. Why must guests try get attention be it rudely or politely? HRD is an investment. Gratuity is optional based on overall delightful experience. Not goonda or poverty tax.
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SM Sep 09, 2017 08:42pm
Please do not try to enforce US culture of tipping in Pakistan. If the prices are already too high, the quality and service is already included. There is no need to pay extra for the same. It is the responsibility of the business owner and not the customer to pay the restaurant/cafe's staff. If I want to tip a waiter/server for extra-ordinary service, I'll do so in cash directly to her/him. Never as percentage of the total bill to the restaurant. Also, it is polite to include a note in menu which taxes and extra charges will be added. I once received a bill with two different taxes and service charges added OVER an already expensive prices. I understand they are necessary, but please mention it up front. I want to know if a simple 1000 Rs. dish is going to cost me 1500.
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Ch. K. A. Nye Sep 09, 2017 09:22pm
@MUHAMMADMASOOD ... if you're unhappy then don't go to those restaurants.
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Roz Sep 10, 2017 02:35am
15% tip before taxes .if there is any taxes on food in pakistan #1 respect
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aFZAL Sep 10, 2017 11:54am
It is the restaurant owners responsibility to pay there staff there decent living wages.Yet these restuarant owners expect there customers to leave 10-20% tips due to these greedy restaurant owners not paying there staff a decent living wage.
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Sane Sep 10, 2017 02:36pm
We should resist every move of making tip a compulsory non-written cultural rule Pakistan. It's a tip, not salary. We pay for the money's worth that is food plus the tax, plus the tip from our hard earned money. Especially when the restaurant owners make the low wages of staff as a pretext. Well, paramedics, chemists, bus conductors, security guards and many other more helpful professions deserve more. Could you imagine a business owner (say a hospital MD) asking you to tip (more) to his staff. While we continue to pay tip when we feel like, when we have extra in pocket or really like the food or service, laws should be made for minimum wages of waiters.
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Faisal Sep 10, 2017 02:59pm
they quietly levy 'service charges' in the bil. most people never scrutinize the bill and also pay tip . quietly putting 'service charges' in the bill is not correct.
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MSK-UK Sep 11, 2017 02:08am
Its clear Okra and similar restaurants have forgotten that they are based in Pakistan. Stating that children need to leave within an hour and a half makes no dense at all, it is discriminating against families as obviously children cant be sent away alone. Why would anyone with children pay to be treated like an inconvenience? People in Pakistan really need to start standing up for themselves. Bad customer service and stuck up attitudes from shops, restaurants, salons etc should not be accepted just because it is assumed that this is how it is in the "elite classes".
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be reasonable Sep 11, 2017 12:32pm
Why should one tip ? you shud be concerned how much u pay ur staff not us . we pay for the food , seating & tax . Waiters salary & how they get home ur problem . Such large restaurants cant you pay your staff well ?
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kabeelakhan Sep 11, 2017 12:35pm
@Kiran Its optional in Pakistan too!
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Amer RAO Sep 12, 2017 03:36pm
We must learn to appreciate, Normally hotel or restaurant staff is on minimum wages. We can give tip on their task or efficiency.
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Ahmed Sep 12, 2017 04:52pm
Exclude the sales tax from the bill and the server gets a handsome amount.........deal!
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Afnan Sep 12, 2017 07:21pm
@Arshad patel, iowa, usa Dear Sir, the waiter is not our child or our responsibility. They are paid to serve us. its their job. If they go out of the way to please us, then we could prize them. Regarding Fast Food joints...they are self service, so the question of tipping does not arise.
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Abid Sep 12, 2017 07:54pm
I agree with one commentators that don't bring the horrible custom of tipping here
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omar Sep 13, 2017 03:28pm
shame on the owners for not paying a decent wage to staff. After exorbitant bill, they want to off load staff expense on public too, while they make a killing in profits.
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Gordon D. Walker Aug 29, 2019 08:55am
Great article. Well done... Gordon D. Walker Canada
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Ashutosh Mishra Aug 29, 2019 08:58am
Excellent insights!!!!
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Saima Haider Aug 29, 2019 09:09am
Their interview depicts such a shallow mindset!!!! would rather never visit their place again...
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SALMAN Aug 29, 2019 09:10am
I think its where government of Pakistan should intervene & make it mandatory as a labour law for all food restaurants to lets say give 10% of each customer's bill to the server which in case of non-payment the server can challenge legally.Restaurants are making good money and should share some of it with the food servers considering the restaurants in Pakistan are mostly exploiting the servers to a great extent!They are paid low wages & work long hours.
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Yasir Aug 29, 2019 09:26am
Dear Restaurant Owners, Servers work extremely hard and long hours to serve the customer. Many have long commutes back home before they need to repeat the entire process. In Pakistan, many of the staff are the sole earners for their family. Therefore please pay them appropriately so they don't rely on tips.
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Abu Aug 29, 2019 09:29am
Why is it on the CUSTOMER to pay the service staff when you are charging excessive prices and paying zilch to them and on top of it making us feel bad about it. on top of that, most of the eateries mentioned here charge a service fee regardless and still expect us to tip? How rich.
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Walied Ahmed Aug 29, 2019 09:36am
i personally don't believe your first statement "tipping is something that is not seen in Pakistan" in Pakistan majority of waiters are hired on small salaries as they are going to get handsome tips, in Larkana the waiter's salary is 2 to 3 k per month but on average a waiter makes 1500 to 2000 per evening, im telling you these figure of a small/open lawn restaurant, but when a restaurant is charging amount in the name of service charges than people are avoiding to give tips to waiters,
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Waleed Raza Memon Aug 29, 2019 09:39am
Just to add my view on above. Tips: 14-30% are way too much, considering the fact that the tip is not waiter's salary but the customer pays out of courtesy and overwhelming services any server renders. Plus, eatery owner should be mindful not to earn from tips as many a times they split the tips into three parts. I-e Restaurant owners, waiters and chef(Kitchen staff). When owner is charging, chef has to cook his best which is reflected in the bill than why hit the waiter's additional hard earned income# Complains: Restaurants never pay heed to rectify, they listen and simply excuse with complimentary low value items or starters. Deliver what you charge for should be the focal point of concern for restaurants
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Jamil Aug 29, 2019 09:41am
The servers in these restaurants are hired by the owners as employees. The suggestions of passing 20% of the bill as tip comes from a corrupted corporate culture that levies all charges to the consumers and at the same time exploiting their employees.
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Jamil Aug 29, 2019 09:41am
@JA-Australia that's true
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M. Saeed Aug 29, 2019 09:52am
When you add sufficient "Service Charges", whatever is the tip of the customer, is the extra bonus of your serving staff. Cost of overheads, rental addition and Government taxes are already part of in the cost of the food in bill.
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sajjad ahmad Aug 29, 2019 10:07am
Surprising to know the feedback of restaurant owners who have gone fat in money. Can they answer my few questions? Why dont they share extra bonus to their servers for their hard work? Why they charge service charges from clients when they expect tips as well? What moral ground they have to suggest to clients that how much should be the tip? chill
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Mirestan Aug 29, 2019 10:09am
If Hotel or Resturant is charging a service charge, This is the tip, the customer has already paid in the bill. If there is no service charge in the bill. and the service is good to appreciate service the customer should pay 10% of the bill as a service charge or appreciation for the good service. It is not obligatory.
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hassan Aug 29, 2019 10:11am
Why don't you increase the salary of your staff. SHAMELESS!
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Anonymouseee Aug 29, 2019 10:17am
The owners should be tipping the employees, not the customers.
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RogerKhan Aug 29, 2019 10:21am
How about something from a customers perspective as well: Many eateries charge you for the services provided so to demand tip on the top is nothing but owners avarice. There is little to no regard for new customers when it comes to seating and existing ones and friends are given preferential treatment. They charge you immoderately for everything without clarifying the taxes. While taxes are deducted separately at many places, they are still cited as a justifiable excuse for their high prices. There is no criteria and body to regulate their pricing policies and they set prices as they will. People are within their right to take matters to social media when they feel that they have been let down.
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Mirza Aug 29, 2019 10:34am
This is the second time I have seen this article surface. Tipping is entirely wrong and denies employees their right to fair wages. It is an onus on the employers to take care of their employees, not the customers.
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Saeed Memon Aug 29, 2019 10:37am
These restaurant owners be asked how much do they pay to their waiters and servers. The food industry is making 100% profit. If they had their way, they would rather not pay and ask customer to pay 50% of the bill. Servers are not doing any favour to customers. They are employees of the owners, whose duty should be to train them etiquettes, dress them clean and pay them well. Rather than putting on demands on customers. Most of the customers, if they are served well pay about 10% tips. An average bill of a group of 4 persons bill is not less than 5000. Therefore a tip of 500 is no mean. And if a server serves about three tables in his duty hours, he makes about 1500 a shift. Adding that to their pay, if they are paid should make a decent low income living.
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ABC Aug 29, 2019 10:41am
"[Servers] work extremely hard and long hours to serve the customer," he says. Which means you need to pay them decently. Restaurants are simply paying very low wages to staff and expecting customers to fill the gap they leave
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Pervez Aug 29, 2019 11:11am
Whilst tipping is fine and I am in favour. What is the service charge for. Why are the prices so high and wages so low. Restaurant owners should look in the mirror as well
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Ali Aug 29, 2019 11:26am
#1 quality of food is not in wiatier's control, one may complain to the manager, but do not penalize the waiters #2 " Sikander Rizvi (Xander's) reasons that tips are important because "it's usually half, if not the majority, of servers' income." Give me a break Sikander I am paying for your service, YOU should pay your staff #3 above not withstanding and lets not use the the poor waiter to justify "non tipping".. if you can afford to pay for a meal out, you CAN afford to pay the GST as well as the TIP, dont short change the poorest guy on the totem pole #4 by all means do brind you "massi/nany" to the resturant, but have the decency to let her order. Heck our single meal is as much as their whole month's salary
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Waqas Ahmed Aug 29, 2019 11:34am
Why tip, restaurants charge the customers not just for the food but for the service as well, then why you are expecting the customer to pay an additional 20%. Surprised by one of the owners who said tip makes up to almost 50% of the employee's income so customers should give tip. We are not coming to your restaurants to do charity. We are paying you for the food and service and if you feel your employees are not paid well then it is your job to pay them for the services that YOU hired them to provide.
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Ahmed Ali Aug 29, 2019 11:35am
I would like to see the people who tip 20% ? I give up to 10% and feel that I am more generous than most of the people in my circle, most of whom earn more than me.
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Abdul Aug 29, 2019 11:47am
Just check the audacity of restaurant owners to lecture customers to take care of THEIR workers. If you are that concerned, increase their pay and add that to the prices of items if you can't share your profits out of greed.
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Bhavani Pani Aug 29, 2019 01:00pm
Recently, at Holiday Inn Shanghai,the bell boy and the server in the restaurant polity refused tip and said" Thank you very much Sir, I am honored that you liked my service!" Same was repeated at Heinan and Beijing. Of course, my tip was quite generous!!
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Moiz Mehmood Aug 29, 2019 01:08pm
Restaurants and airlines have turned the concept of 'customer focus' on its head. Rather than the businesses adapting their product to the needs of the customer, they are always lecturing their customers on how to be a good customer. And tipping, why can't these super expensive restaurants pay their staff a fair wage?
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Ahmed Aug 29, 2019 01:43pm
What is the justification for tipping when restaurants are already charging "Service Charge"?
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Shah Aug 29, 2019 01:47pm
Service charge is included in the final bill. Do one have to pay tip?
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Khan Aug 29, 2019 01:56pm
Tipping should not be a significant portion of the employees' pay. Restaurant owners should pay the employees enough so that they don't have to depend on tipping. Its easy for the owner to put the onus on the patrons to pay the bills, since it is the cheaper option for the owners, but they should keep workers' rights in mind when deciding pricing
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Rehman Rafiq Aug 29, 2019 02:00pm
Pls read the history of tips and tipping. Here you go educate yourself and your resturant owners. https://splinternews.com/the-racist-history-of-tipping-1798704699 If a resturant owner can't pay his hard working employees honest pay for their long and hard service. Then they should probably shut it down. Saying that its more than half of their pay just shows how exploitative you are given exhorbant prices at most of these resturants mentioned. A very thoughtless article.
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Naveed Aug 29, 2019 02:44pm
If you paid your employees well, they wouldn't need tips to survive!
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Uzay Yazdani Aug 29, 2019 03:17pm
In other countries restaurant staff are not inattentive.
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HIbas Aug 29, 2019 03:42pm
Why is tipping expected just because it is done in the US. There is no tipping in the far east, Australia and New Zealand.....The American system is exploitative, servers should be paid adequately by the owners. What about the practice of service charges? Why do the restaurants who have service charges as a separate item on the bill still expect tips? Or perhaps I am wrong and I have been tipping all wrong even when service charges have been included.
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Hasan Mahmood Aug 29, 2019 05:03pm
@Vishal If the restaurant does not allow the waiters/waitresses to keep the full tips then absolutely NO tipping at all because it all goes to the owner as free money, however if the tips go to the deserved waiter/waitress then 20% should be the norm.
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Mobby the smoker Aug 29, 2019 05:32pm
Tips are paid for the better service provided by any server, it should not be given to everyone to help in their household chores. That is the job of the restaurant owner.
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Arshad Munir Aug 29, 2019 06:27pm
Very interesting. Cafe and restaurant owners making big profits and telling us to pay up to 20% tip on humanitarian grounds, while they are exploiting them by paying a measly salary to their staff. Good thinking. Such restaurateurs would also not be giving good value for money to their clients.
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Mo ja Aug 29, 2019 07:02pm
It is a custom and duty of customer to pay a good tip for good service because most of the serving staff is paid very low and if you are dining in poor area please make sure to tip the server and the cook if your food is cooked good and served nicely, one more if you get a food delivered please tip the delivery person because on next order he will be speedy and can grab extra stuff for you. It doesn’t hurt paying few hundred to a hardworking staff.
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Mo ja Aug 29, 2019 07:06pm
It’s not a horrible act to tip a hardworking serving staff, delivery person, a taxi driver even a door person who greets you with a smile, couple of hundred can make a poor person day
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Mo ja Aug 29, 2019 07:08pm
@Pakistani Very well said my friend
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Mo ja Aug 29, 2019 07:36pm
@umair We all know the owners don’t gives a s...t about staff, they care about their bottom line. Why not be generous and make their day specially if you can afford it, I do even if I have to borrow from my wife or friend I make sure a good service is appropriated no matter what table cleaner, waiter, taxi driver, delivery person, gas station attended and so on, spread the happiness on your next trip they make you feel like their own
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Mo ja Aug 29, 2019 07:39pm
Why do we find any excuse not to tip and appreciate a good service a good welcome, a good food? Typical of desies! We all know the owners don’t gives a s...t about staff, they care about their bottom line. Why not be generous and make their day specially if you can afford it, I do even if I have to borrow from my wife or friend I make sure a good service is appropriated no matter what table cleaner, waiter, taxi driver, delivery person, gas station attended and so on, spread the happiness on your next trip they make you feel like their own
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Mo ja Aug 29, 2019 07:48pm
You got to admit all of us in this comments section are well off but we find an excuse not to pay our servants better or our servers, including drivers, guards delivery person, a cook and others. Please make sure you find a way to take it with you when your time comes, typical Asians attitudes
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Zak Aug 29, 2019 10:02pm
After a huge bill, 10%tip is enough, don't get greedy.
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Noni69 Aug 30, 2019 05:28am
Why ahould I waste my left overa and not take them home? Ao we should TIP them more but tou will not raise their salary ?
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Chris Roberts Aug 30, 2019 06:32am
An important point not to be overlooked is the fact that a GOOD waiter/waitress works very hard to help create a memorable experience for customers, and there are many who go out of their way. Acknowledging this by way of a tip is a very thoughtful and respectful gesture, and is truly appreciated.
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illawarrior Aug 30, 2019 08:22am
@Garbage in garbage out If the maid is taken out for dinner, then a meal should be purchased for her - not given left-overs!
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Fauwad Aug 30, 2019 09:23am
@Vishal 100% Agreed
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Coffee Bean Aug 30, 2019 09:53am
My View: 1) How much should you tip? Owners should pay enough to their employees. Discourage the culture of servers dependency on extra money. 2) What's the deal with bringing children to restaurants? Parents need to be mindful of the restaurant's environment (other customers) and take care of their children 3) What about those employed as domestic staff? 100% agree with Ayaz Khan (Okra). 4) Is it tacky to ask for a doggy bag? Bring the container to the table and ask customer to fill it for what they want. This will solve all problems. Customers not to think its disgrace for them. Make it norm. 5) How late can you be for a reservation? Zero min. As a nation, we need to learn punctuality desperately. Serve the person who is standing there than a person who didnt show up on time. 7) What's the right way to complain about food and service? Agree with Ayaz Khan (Okra) and also put your one liner on other platforms (google etc.) so others know and owners be vigilant next time.
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PAKISTANI Aug 30, 2019 11:02am
These restaurant owners are already ripping off customers with unjustified prices. Manipulating taxes which are taken from us. And then they ask to pay 20% in tips on top of that and they do nothing. This is rediculous.
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AJ Aug 30, 2019 04:51pm
So, the waiters are not paid minimum wages by the owners, but the customers are expected to pay on top of the entire bill? Most restaurant owners in Pakistan do not give you the full bill with STRN because they aren't registered as businesses. This means that the customers are paying the direct and indirect taxes without getting any documentary validation while the owners are evading taxes. 'Celebrities' who are giving all the suggestions about tipping are privileged, entitled and mostly unaware of the ground realities of Pakistan.
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Azad J Aug 30, 2019 09:49pm
Why tip? Why don't restaurant owners pay extra to staff on duty, afterall customers paid you in full!
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